Frequently Asked Questions

1. What is Veegokit?

Veegokit is an on-demand doorstep vehicle service platform that provides bike, car and spa services at your home or office through verified mechanics.

2. What services does Veegokit offer?

We offer:

  • Doorstep bike service
  • Doorstep car service
  • Doorstep car wash
  • Breakdown & roadside assistance
  • Emergency fuel delivery
  • Battery jump start & replacement
  • Vehicle health check

3. How does Veegokit doorstep service work?

  • Book a service through the Veegokit app or website
  • A nearby mechanic gets assigned
  • Mechanic arrives at your location
  • Service is completed at your doorstep or by garage

4. Do I need to visit a garage?

No. Veegokit service can be provided at your doorstep or at a partner garage, depending on:

  • Type of service
  • Vehicle condition
  • Customer preference

5. Are Veegokit mechanics verified?

Yes. All Veegokit mechanics are verified, trained, and experienced to ensure quality and reliable service.

6. How much does a service cost?

The price shown during booking is a base service charge. Final cost may vary based on:

  • Vehicle CC
  • Spare parts required
  • Additional work approved by the customer

7. Will I be informed before extra charges?

Yes. Any additional work or cost will be explained and confirmed with you before proceeding.

8. How do I pay for the service?

  • Service charge is shown in the app
  • Spare parts or fuel cost must be paid directly to the mechanic, if applicable

9. Is fuel included in fuel assistance service?

No. The displayed price includes only the service charge. Fuel cost must be paid separately to the mechanic at the time of delivery.

10. Do you provide battery warranty?

Battery warranty is provided by the battery manufacturer only. Veegokit assists with installation but warranty claims must be handled with the battery brand.

11. Can I cancel or reschedule my booking?

Yes. You can cancel or reschedule your booking through the app before the mechanic is assigned.

12. Which locations does Veegokit serve?

Veegokit currently provides doorstep vehicle services in selected areas. Availability may vary based on your location.

13. How long does a service take?

Service time depends on the type of service.

14. Is Veegokit available for both bikes and cars?

Yes. Veegokit provides doorstep services for both two-wheelers and four-wheelers.

15. Why choose Veegokit?

  • Doorstep convenience
  • Transparent pricing
  • Verified mechanics
  • Fast booking
  • Trusted vehicle service platform

16. What is Doorstep Spa service?

Doorstep Spa is a professional deep cleaning service for your bike or car, done at your home or office. It includes exterior wash, interior cleaning, and detailing (as per package).

17. Can I choose Doorstep Spa instead of regular service?

Yes. Customers can select Doorstep Spa while booking if they want a premium cleaning and detailing experience.

18. What services are covered under Doorstep Spa?

  • Exterior foam wash
  • Interior vacuum cleaning
  • Dashboard & panel cleaning
  • Tyre & alloy cleaning
  • Bike / car detailing (as per package)

19. How is Doorstep Wash / Doorstep Spa done?

Veegokit Doorstep Wash is done using portable cleaning equipment at your location. Our service partner brings:

  • Portable water setup
  • Foam wash & eco-friendly cleaning materials
  • Power tools suitable for doorstep use

The wash is carried out safely without disturbing your surroundings.

20. Does the customer need to provide water or electricity for doorstep wash?

No. For Veegokit Doorstep Wash / Doorstep Spa, the customer does not need to provide water or electricity. Our service partners come fully equipped with portable water units, power supply, and professional cleaning tools to complete the service at your location.

21. Will water spill in my surroundings during doorstep wash?

We use special materials and mats to control and contain any spilled water, ensuring your surroundings remain clean and dry.

22. Do you provide doorstep puncture service?

Yes. Veegokit offers doorstep puncture service for bikes and cars. Our service partner reaches your location and fixes the puncture on the spot, based on feasibility.